Products
Are your products suitable for sensitive skin?
Many customers with sensitive skin enjoy our products, particularly our simpler formulations. However, everyone's skin is different, so we recommend checking the ingredient list before use.
Do your soaps contain synthetic fragrances?
No. We scent our products with essential oils.
How long does a bar of soap last?
This depends on how often it is used and how it is stored. Keeping your soap dry between uses will help it last longer.
Why is my soap slightly different from the last one I bought?
Because our products are handmade, there may be slight variations in colour, shape and appearance from batch to batch.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Orders & Shipping
Where do you ship?
We ship Australia-wide.
How long will my order take to arrive?
Orders are typically packed within a few business days. Delivery times vary depending on your location.
Can I collect my order?
Yes. Local pickup is available from our warehouse shop in Queanbeyan.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Impact
What does it mean that Base is a social enterprise?
We believe everyday purchases can create positive change. A portion of every Base product sold helps support projects that improve health outcomes in Australian communities.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are made in our warehouse in Queanbeyan, in New South Wales
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Refills
How do refills work?
You can refill your own bottles at our Queanbeyan warehouse shop, or purchase larger refill sizes online.
What products are available as refills?
Our hand and body wash range is available in refill sizes, including larger formats for households and workplaces.
About Base
What is Base?
Base is a social enterprise making handmade products for your hands, body and hair. We use simple, high-quality ingredients and every purchase helps create a positive impact in Australian communities.
Where are your products made?
All Base products are handmade in our workshop near Queanbeyan, NSW.
Are your products vegan?
Yes. All Base products are vegan and contain no animal-derived ingredients.
Are your products cruelty free?
Yes. We do not test on animals and do not use ingredients tested on animals where alternatives are available.